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Refurbished Used Off Lease
Laptops & Computers Satisfaction Guarantee.
Refurbished Products come with 90 Day Satisfaction Guarantee.
New Products come with
a 1 year OEM Manufactures Guarantee.
Refurbished units will be repaired or replaced in accordance with the ITW 90
Day Satisfaction Guarantee Below. New Products come with 1 year OEM
Manufactures Warranty. ITW Replaces or Repairs defective New product in
accordance to the OEM Manufactures Warranty.
IBM |
LENOVO |
DELL |
HP | TOSHIBA
ITW is founded on INTEGRITY & GREAT
CUSTOMER SERVICE
Obtaining Technical Help:
To receive technical support, please
contact ITW
Support.
Please provide support the necessary product info by using our
Support Form. If
you
don't hear back from support with a resolution plan or RMA Number
then follow-up with us for further resolution.
North America: 1-519-725-3011
Or Email:
Customer Care
If a customer service representative is unable to
resolution your problem, you will be given instructions for obtaining repair or
replacement service. All Guarantee repairs are to be returned to: ITW,
Waterloo, Ontario, Canada
Attention: RMA ITW, Please ensure the RMA number provided by the Customer Care
Department is displayed on the shipping label.
Shipping Damage
ITW is
responsible for shipping damage for product shipped backed to the customer. Customer is responsible for shipping
damage for product shipped backed to ITW. Customer is responsible to ensure
returned product is properly packaged in its original packaging. If original
product packaging is not available, product must be packaged to ensure adequate
protection is provided to the product through the transit process.
Return Authorization
All returns must be authorized by ITW’s
Customer Care Department. A Customer Care Representative will provide you with
return instructions and a Return Material Authorization (RMA) number. Please
ensure all returns reference your RMA number on the shipping label.
DOA (Dead On Arrival) Terms and
Conditions
Dead on arrival (DOA)
must be reported to ITW within 14 days of date of invoice. DOA Guarantee will
cover the cost of shipping with ITW’s carrier of choice providing all items
are packaged properly to protect against shipping damage and compliance to all
other Guarantee terms and conditions. If customer elects to return product
utilizing their carrier, all freight costs are the responsibility of ITW.
Shipping Charges (ITW will not accept C.O.D shipments)
In-Bound To ITW
Shipping charges are the
responsibility of the customer unless the product arrived DOA and was reported
to ITW within the DOA timeframe of 14 days. Refer to "DOA Terms and
Conditions".
Out-Bound To Customer
ITW pays all shipping charges back to the
customer.
Guarantee Terms and
Conditions
All warranties will commence on
the date of the ITW invoice. Warranties are to the original purchaser and will
cover all component parts and labour with the exception of printer consumables. ITW does not Guarantee the Operating System or
software and it is the customer’s responsibility to purchase applicable
Operating System software license. ITW will repair or replace the defective
system or component part, at its option, free of charge. This limited Guarantee
does not apply if the product defect was caused by negligence, accident, unreasonable
use, modification, tampering or any causes not related to defective materials or
workmanship. Additionally, warranties shall not be valid if the ITW tracking
label has been altered, defaced or removed in any way. ITW is not
responsible for software recovery or loss of data. Customer must provide proof
of Guarantee by providing either invoice number or ITW tracking number. All
Guarantee repairs must be returned to ITW. With lower priced laptops we
can not offer any guarantee f the battery will hold a charge.
Top Quality E-tailor of
Laptops, Servers & Computers
New and Refurbished Computers,
Laptops, Servers and
Screens. We provide a 100% Satisfaction
Guarantee which ensures you that we are here to provide you with
outstanding customer service guaranteed. We are founded on integrity.
If you are not satisfied with the
Refurbished Used Laptop Computer cosmetic condition or functionally, we will
replace or repair it ASAP.
We ship all orders from warehouses in North America, Canadian orders will ship from Toronto. American orders ship from NY. We do
not offer any retail or pickup locations, all sales are conducted securely
online or over the phone at 1-519-725-3011
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